Frank Hudson

The co-operative group is the UK’s largest mutual business, owned by over six million members. Trading as the Co-op, it operates a diverse range of retail businesses including food retail and wholesale; e-pharmacy; insurance services; legal services and funeralcare, in over 3,600 locations.

The Brief: The co-operative group was undertaking a significant change programme and was looking for its component projects, to scope and ultimately deliver significant results quickly. IWP were asked facilitate the delivery of a key work-stream.

The Challenge: The speed with which the project needed to be undertaken was paramount. With the Group Project Office being stretched and those working on the project doing it alongside their day job, the input required needed to be focused, incisive and fluid to work both with the team and independently to achieve results by the deadline.

Delivery: IWP ensured direct Partner input at all stages of the project. With first hand involvement of change projects within the co-operative Group, experience in facilitating groups of senior individuals and a track record in delivering outputs for PDD style business cases, IWP delivered on the requirements of the project through:

  • Detailed analysis and synthesis of background information into clear key areas
  • Set up and facilitation of workshop for representatives from 9 different businesses and 5 group functions

Results: In transforming the brand to showcase its rich heritage and positioning it as a premium, quality brand, Frank Hudson delivered a turnover increase of 40%, securing 3 new key accounts.

IWP are an extraordinary team and without them Frank Hudson could not have achieved such a fantastic transformation within such a short timescale.”

Tim Hudson – Managing Director, Frank Hudson Ltd.