The co-operative Group

The co-operative group is the UK’s largest mutual business, owned by over six million members. Trading as the Co-op, it operates a diverse range of retail businesses including food retail and wholesale; e-pharmacy; insurance services; legal services and funeralcare, in over 3,600 locations.

The Brief: The co-operative group was undertaking a significant change programme and was looking for its component projects, to scope and ultimately deliver significant results quickly. IWP were asked facilitate the delivery of a key work-stream.

The Challenge: The speed with which the project needed to be undertaken was paramount. With the Group Project Office being stretched and those working on the project doing it alongside their day job, the input required needed to be focused, incisive and fluid to work both with the team and independently to achieve results by the deadline.

Delivery: IWP ensured direct Partner input at all stages of the project. With first hand involvement of change projects within the co-operative Group, experience in facilitating groups of senior individuals and a track record in delivering outputs for PDD style business cases, IWP delivered on the requirements of the project through:

  • Detailed analysis and synthesis of background information into clear key areas
  • Set up and facilitation of workshop for representatives from 9 different businesses and 5 group functions

Results: Successful delivery of the change project, producing 60+ revenue ideas, a layered evaluation model and 3 worked through business cases.

“IWP played a crucial role in helping us shape a Propositions Programme across the co-operative Group. Their experience in managing large businesses came to the fore. Their dedication, sheer hard work and passion were fantastic – delivering real business value and personal benefit to the team.”

Jacqui Rigby, Group Project Manager, Project Unity