Business Wales

The IWP team delivered a series of successful workshops for small and medium-sized businesses, on behalf of Business Wales, over a period of 12 months, with a focus on retail theatre and customer delight. The team continued to support several businesses via mentoring and ongoing support, receiving fantastic feedback from 100% of guests.

“We have been working with Kate now for over 12 months. She supports our SMEs and micro businesses in North Wales through the Retail Theatre workshops. Kate’s delivery is nothing less than phenomenal. Kate has a unique ability to capture multi-sector business audiences from the moment she walks in!  This, along with demonstrating her passion, knowledge and eagerness to transform business ideas and customer service in order for owners to take their businesses the next level – most of which are affordable ideas and suggestions that the smaller business can undertake. We continue to work with Kate and are looking forward to our future partnership. She really puts the Ooomph into our businesses.”

Llinos Wyn Williams – Regional Manager – Menter a Busnes