Customer at the Heart
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Online retailing, out of town shopping centres and large chain stores are posing a threat to unique town centres and independent retailers. Yorkshire is the region worst hit, with 1 in 6 shops empty, a statistic which has seen the county titled as the UK capital of empty stores. The effects are bad and sad, and also very costly to the local economy.

 

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Together, we need to fight the war on bland high streets. We are inviting retailers, businesses and local residents alike to events across Yorkshire to offer our expert advice on how to enhance the customer experience on the high street. This is part of our Access for All scheme where as a company we offer 20% of our time to charities and communities. The project is based on what we call 'retail theatre'. It's about making businesses stand out, understanding what the consumer wants, how you can appeal to them and also show them how you're meeting their needs. It's not about small businesses spending loads of money and getting in expensive consultants. It's about delivering a better service and better products.

Retailers in Yorkshire have been hit particularly badly in the downturn, as we are so passionate about our local county, we want to offer our expertise to the communities worst hit. Details of all our events are below.

 

Monday 13th Februry 2012 | Bradford Retail Clinic | 18:30 | Location: Hilton Hotel, Hall Ings, Bradford BD1 5SH | Facebook Discussion | Twitter Discussion | Forum Discussion

Thursday 16th February 2012 | Hull Retail Clinic | 18:30 | Location: World Trade Centre Hull & Humber, 48 Queen Street, Hull HU1 1UU | Facebook Discussion | Twitter Discussion | Forum Discussion

Wednesday 11th April 2012 | Wetherby Retail Clinic | 18:30 | Facebook Discussion

Monday 23rd April 2012 | Doncaster Retail Clinic | 18:30 | Facebook Discussion

Thursday 3rd May 2012 | Bingley Retail Clinic | 18:30 | Facebook Discussion

Thursday 24th May 2012 | Rotherham Retail Clinic | 18:30 | Facebook Discussion

Thursday 31st May 2012 | Leeds Retail Clinic | 18:30 | Facebook Discussion

Monday 11th June 2012 | Wakefield Retail Clinic | 18:30 | Facebook Discussion

 

The team have been working tirelessly day and night to bring these town centre retail clinics to the retailers of Yorkshire. So much so that some of the team have come down with a bug which has put the initiative out of action for a few days. This has affected our forthcoming Batley & Birstall retail clinic which has had to be postponed. We look forward to meeting with the retailers of these towns at a later date – keep checking our website for updates.


Select your nearest event from the list below and complete the form to register your attendance. You will receive confirmation of your attendance.

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Comments


A step in the right direction. Insight with Passion will be presenting our world-renowned seminar on "Retail Theatre" to retailers, businesses and residents alike to offer advice and support on bringing the magic back to high streets. We will also build in time for a Q & A session where you can ask our advice on the challenges your store is currently facing, plus we will help you write an open letter for a representative to send to your local council. This is the perfect opportunity for you and your fellow community members to get together and make a difference.

Following the event you will be supplied with a copy of the presentation helping you to make real and effective changes to your store to enhance the customer experience; you will also have a support network consisting of other retailers facing the same challenges as you, plus you will have a collective communication to open discussions with the local council.

Just some of the comments we have received from our events so far:

"Very good! Lots of positive thoughts for retailers"
"Thought-provoking, professional, accessible to all"
"V good, food for thought. Well structured, excellent examples"
"Very useful – 10 out of 10"
"Very good. Very nice to see people still care about local retail trade"
"Excellent, very engaging and informative"

For any further information about the clinics, retail theatre, to ask for help in your town centre, or to request a copy of our presentation, please contact Jenny Tomlinson: jenny@insightwithpassion.co.uk

 

View our Forum 'Let's Talk Shop'

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Our Press

 

Download our press releases below (Microsoft Word document format):

What is the real cost of empty shops on the high street?

The Retail Clinics are open

All the store's a stage: Retail Theatre could save the high street