IWP’s Founding Partner Kate Hardcastle took to the fore this morning in recognition of Customer Service Week. She advised BBC breakfast viewers of the benefits of great customer service for both retailers and consumers, and finding the right balance to win hearts, minds and custom.
Kate is dubbed ‘The Queen of Customer Service’ following her dedication to excellence with her team at Insight with Passion in the art through The Customer at the Heart Awards, international seminars on the topic, advisory roles in the media and touring advice for independent businesses.
Kate then discussed customer service topics with listeners of BBC Radio Manchester – who’s getting right and wrong – and more importantly, why?
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