IWP Founding Partner Kate Hardcastle recently stayed at The Bingham. View from the back of the property.

The Bingham Hotel has become the latest business to win one of our Customer at the Heart Awards

The Bingham gives such exceptional service with every customer touch point it puts many large 5* hotels to shame. Intuitive, fluid and friendly the team took time to understand the needs of our reviewer

Nothing too much trouble, EVERY staff message was on message and delivered to the same great standard

This is an individual hotel that really could show many how to do it.

Congratulations

Bingham Hotel
Richmond

Other winners this week include:

Coniston Hotel

This independently owned hotel located in Yorkshire consistently impresses their customers with the stunning location, beautiful rooms and excellent customer service. They cater for both business and leisure customers ensuring that every need is met whatever the purpose of your visit. Staff are on hand to assist wherever they can and often go above and beyond their call of duty. Our mystery shopper was suitably impressed.
http://www.theconistonhotel.com/

The City Hotel Derry

This is a hotel that really understands and values their customers. From a swift and easy check-in process to service with a smile in the restaurant – staff members go out of their way to deliver great service.
http://www.cityhotelderry.com/

Mess Café, Hackney

The nominator quite rightly sang this café’s praises saying that it summed up everything a café should be. This of course prompted us to try it for ourselves. One of three cafes within 10 doors of each other, the understated Mess Café was clearly the most popular of the three – despite being almost full we were quickly shown to our table and were given a first class service from then on. Definitely somewherecan sit and chat with friends for hours over their delicious food or a cup of tea.
38 Amhurst Road, London E8 1JN